FAQS

How long will my order take to process & ship?

Processing times are between 2-8 days! Once an order has been processed, it ships within 1-3 business days.

Can I make a return/exchange?

If you wish to make an exchange or return, contact theennegirl@gmail.com. It is the buyer's responsibility to cover the additional shipping fee.

What if my order gets lost?

In the rare occasion that your order is lost, you MUST submit a claim no later than 4 weeks after the estimated delivery date. Send an email to theennegirl@gmail.com with your order number and always double check that your address has been entered correctly. 

How do I contact the shop?

Please contact the shop via email at theennegirl@gmail.com.

What happens if my order arrives damaged?

If your order arrives damaged, please immediately contact the shop at theennegirl@gmail.com. Please provide your order number, description of the damage and photos of the damaged item.